Frequently asked questions

Yes, we take on projects of all sizes.

This is what we specialise in. Our solutions don’t require any additional IT software or training and you don’t need to change a thing about the way your business currently operates. We tailor our solutions around your existing systems and processes.

Unlike many of our competitors, standard preparation is included free of charge as part of our service. We remove staples, paper clips, post-it notes and straighten edges, ensuring a smooth batch scanning process.

Well that depends. If we are digitising files that already have a structure (i.e they are in folders, with labels and sub dividers etc) it’s much quicker (and therefore more cost effective) for us to process. However, we do offer a full paperwork sorting service if your files are not currently structured and you don’t have the resources to complete such a task.

All documentation will need to be stored in some form of archive box or container for transit purposes. We can supply archive boxes prior to, or upon collection, or you can use your own boxes, providing they are strong and secure. If you already have an account with Paper Escape, you can order boxes from our support page.

Rates can start from as little as 2p per sheet, but vary depending on total volume, document size & condition. We price every project individually, based on the customers paperwork and requirements. Please see our pricing page for more information or utilise our cost calculator to obtain a quick quote.

The scanning equipment we deploy is the very best, with some machines costing in excess of £60,000. They digitise at speeds of up to 300 pages per minute and utilise the very latest software to ensure that all documents and replicated in their entirety, ensuring compliance. Our staff are fully trained and process up to a million documents per day. To replicate this in house represents a heavy investment, which can be difficult to justify, and cutting costs on the technology, software and employing inexperienced staff to handle the documents, could lead to the digitisation of files that are not compliant with current guidance and not accepted as replacements for the originals.

The scanning technology and software deployed resolves any human errors that might have occurred in the manual document preparation phase and doesn’t allow for errors during the scanning phase.

All documents are subject to a three phase quality check procedure which is carried out by multiple individuals, prior, during and post scanning, to ensure the digitised documents match the original content. Our processes comply with BS10008 guidance and ensure peace of mind for our customers.

We offer a drop-in service for private individuals, businesses and organisations, with discounted rates for local residents. We can also collect from anywhere in the UK if you can’t get to us. Please use our online shredding quick quote form for the latest rates.

Digitised files are stored on our cloud solution which utilises military grade 256 AES encryption and multi-factor authentication. Files are stored only on a temporary basis until the customer completes the project completion form, which provides written authorisation for us to either shred, return or destroy the original documentation and securely erase all digital content. Once this has been actioned, the customer is the only party to retain ownership of the digitised contents. Only when a customer is satisfied with the work undertaken, should the project completion form be completed.

Once your documents have been digitally converted and you are satisfied with the work undertaken, you can choose to either (a) have your documents returned (b) securely destroyed (shredded) or (c) placed into ongoing storage with Paper Escape.

NO, but it helps if you can.

With a document scanning service, a list allows us to cross reference against the actual contents so that we can flag up any discrepancies.

With a document storage service, a master index is required for us to be able to offer a full retrieval service. This can be a list you create prior to collection for you to refer to when requesting retrievals. If you don’t have the resources to perform such a task prior to collection, we can undertake the task of completing this for you.