I only have a small number of files. Can Paper Escape help digitise these?

Yes, we take on projects of all sizes.

We want to go paperless, but don’t want to change our current processes. Can you help?

This is what we specialise in. Our solutions don’t require any additional IT software or training and you don’t need to change a thing about the way your business currently operates. We tailor our solutions around your existing systems and processes.

Do I need to remove staples and paper clips?

Unlike many of our competitors, standard preparation is included free of charge as part of our service. We remove staples, paper clips, post-it notes and straighten edges, ensuring a smooth batch scanning process.

Do I need to box up my paperwork before arranging a collection?

All documentation will need to be stored in some form of archive box or container for transit purposes. We can supply archive boxes prior to, or upon collection, or you can use your own boxes, providing they are strong and secure. If you already have an account with Paper Escape, you can order boxes from our support page.

How Scanning Your Documents Can Lead to Happier Customers

As experts in document scanning, we’re well aware of the benefits our service can bring for a business’ bottom line – but what about customer relations? Can document scanning really lead to happier customers for our clients?

The answer is a resounding yes. The benefits of professional document scanning can stretch beyond the bottom line into customer service. In fact, document scanning impacts a whole range of customer service elements, from problem resolution to customer loyalty.

Digitizing documents simplifies processes, helps businesses respond to enquiries or issues quickly and efficiently, and ensures customer information is held and accessed securely, all of which contribute to a more positive customer experience.

Let’s take a closer look at how document scanning can lead to happier customers.

Quicker response times

The quicker and more efficiently a company responds to a customer’s request, the better. Delays can cause problems, exacerbate issues and lead to an unsatisfactory overall impression. Accessing customer or order information digitally is much faster than sorting through physical records. In just a few clicks, a business can locate the necessary information and swiftly and deal with customer queries in real time.

Better collaboration

It’s sometimes the case that customer issues need to be addressed in a collaborative way, with members of different teams working together to resolve a problem. Digital documents can be shared among teams and even viewed by all parties simultaneously, facilitating easier collaboration and information sharing among team members and across different departments.

Less margin for error

Scanning documents to create digital versions reduces the risk of errors, like misfiling or lost documents. It’s also better for accuracy, since there’s no need to input the information from the physical document manually. Paper Escape’s cutting-edge scanning software can ‘read’ information on the physical document and scan the data accurately, whereas manual inputting always comes with the risk of human error.

Enhanced security and compliance

The dawn of GDPR and an increasing number of high-profile data breaches mean that data security is at the forefront of consumers’ minds. While physical documents can be tricky to protect from all eventualities, digitized documents can be stored securely with access controls that protect sensitive information while ensuring businesses are compliant with data protection laws.

Defence against disaster and damage

Storing documents on site leaves them vulnerable to threats like fire, flood, theft and other unforeseen circumstances. By digitizing documents, businesses can back up information and keep it stored securely in the Cloud or elsewhere. Scanned documents are protected against physical damage and provide a failsafe route for disaster recovery.

Stronger customer relationships

By enabling businesses to operate more efficiently, document scanning can facilitate better customer service. The result of optimised customer service? Stronger, more positive relationships built on high levels of satisfaction. Ultimately, document scanning can be instrumental in the development of trust and loyalty – essential foundations of a successful B2C relationship.

Want to know more about document scanning? You’ll find all the information you need here. Alternatively, get in touch with us directly and we’ll walk you through how document scanning works, the benefits for your business, as well as answering any questions you may have.